Privacy Policy

1. Introduction

This Privacy Notice explains how Loya Ltd. ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, applications, and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Notice. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, and other contact details when you register or contact us.
• Payment Information: Billing address and payment method details (processed securely by our payment processors).
• Communications: Information you provide when you contact our support team or respond to surveys.
• User Content: Documents, text, and other materials you upload or create using our Services.

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, time spent, and interaction patterns.
• Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to enhance your experience and analyze usage.

2.3 Information from Third Parties

We may receive information from third-party services you connect to our platform, business partners, and publicly available sources.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send related communications
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent where required)
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our terms

4. Legal Basis for Processing (EEA/UK Users)

If you are in the European Economic Area or United Kingdom, we process your data based on:

• Contract Performance: To fulfill our contractual obligations to you.
• Legitimate Interests: For business operations, security, and service improvement.
• Consent: Where you have given explicit consent for specific processing.
• Legal Compliance: To comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing).
• Professional Advisors: Lawyers, accountants, and other professionals as necessary.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: To protect our rights, privacy, safety, or property.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Our ongoing relationship with you
• Legal, regulatory, and contractual requirements
• Legitimate business purposes

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information.
• Rectification: Request correction of inaccurate information.
• Erasure: Request deletion of your personal information.
• Restriction: Request limitation of processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.

If you are in the EEA or UK and have concerns about our data practices, you also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by relevant authorities.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of material changes by posting the updated notice on our website with a new "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Notice.

13. Contact Us

If you have questions about this Privacy Notice or our privacy practices, please contact us at:

Email: hello@loya.tech